Frequently Asked Questions
How far in advance should I place my order?
It is recommended to place your order at least 1-2 weeks in advance to ensure availability. However, we may be able to accommodate last-minute orders depending on our schedule and availability.
Do you deliver?
Yes, we offer delivery services for an additional fee. Delivery fees vary depending on the location and size of the order. Alternatively, you may also pick up your order from a specific location at a pre-arranged time.
What is your cancellation policy?
If you need to cancel your order, please let us know as soon as possible. Depending on the timing of the cancellation, a cancellation fee may apply. If you cancel within 24 hours of the scheduled pickup or delivery time, we may not be able to issue a refund.
What forms of payment do you accept?
We accept a variety of payment methods, including credit cards, Zelle, Venmo, Cashapp, and cash. We require a deposit or full payment to secure your order, depending on the size and nature of the order. Please contact us for more information on payment options.
Can I request a custom design or theme for my cake/cupcake/treat?
Yes, we are happy to work with you to create a custom design or theme for your cake, cupcake, or treat. Please provide us with any relevant information or inspiration, and we will work with you to create a unique and personalized product.